![]() It gives an organization a comprehensive understanding of its service and the underlying resources and processes-seen and unseen to the user-that make it possible. The strategic business benefits of a Service Blueprint Service blueprints should always align to a business goal: reducing redundancies, improving the employee experience, or converging siloed processes. But service blueprints go several steps further and combine the customer’s experience with all employee actions and support processes that may or may not be visible to the customer. It corresponds to a specific customer journey and the specific user goals associated with that journey. ![]() Think of service blueprints as part two to customer journey maps. They pinpoint dependencies between employee-facing and customer-facing processes in the same visualization. A service blueprint is a great way of fully understanding the process related to a service.īy creating a map, you’ll discover a path to achieving business goals by solving real needs, removing redundancies and silos, and improving the employee and customer experience.īlueprints are designed to reveal the multi-layered nature of how types of people and technologies either work together or-in some cases-don’t in a business setting. It enables a team to map all the interactions related to delivering a service and allows a company to explore all the issues inherent in creating or managing a service. A service blueprint is a tool that helps a team understand how the customer sees or experiences a business’s service process.
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